HEARTLINE FILMS

Heartline Films

OUR MOST FREQUENTLY ASKED QUESTION:

WHAT QUESTIONS SHOULD I ASK?

Over the years, we’ve heard this question
over and over. And it’s a great question to ask.
So here are our answers.

Payment

The short answer? Ours start at $2995.

Yes, there are cheaper wedding videographers out there. But in the wedding world, you really do get what you pay for. With over 10 years of experience and 150+ weddings under our belts, you can trust us with your big day.

We only use top-of-the-line professional gear and make sure we have backups of backups of backups. Heck, we still have all of the footage from our very first wedding over a decade ago.

Here is a more in-depth article.

How much is it to book?

We ask for a 50% retainer to secure your wedding date with the remainder due 14 days prior to your big day.

We’re also happy to work with you on a payment plan.

What payment methods do you take?

Credit/Debit via Stripe
ACH Transfer
Venmo
Cash App
PayPal
Apple Pay
Cash (in-person)
Check (in-person)

Are we supposed to tip?

Tips are never expected but always appreciated!

Travel

Where do you travel?

Everywhere! Though we’re based in North Carolina, we’ll go just about anywhere you’ll have us!

Do you charge for travel?

Most destinations within North Carolina are free. Exclusions include western NC, Outer Banks, and any destination the requires paid travel such as Bald Head Island.

When we do charge for travel, we make a best estimate for gas, flights and hotels.

The Wedding Day

Do we have to act?

No. Our philosophy is to stay out of the way as much as possible; we want to capture the candid moments. Your photographer will pose you for various shots throughout the day, but we generally only pose you for couples’ and sunset shots.

Will we be mic'ed?

We like to put a lavalier (a small clip-on microphone) on one partner’s outfit and on your officiant. This microphone will be worn for letter readings, first looks, and the ceremony.

Don’t worry, we only use the audio from those moments and trash all of the extra.

How many microphones do you use for the ceremony?

Too many. Our worst nightmare is to lose or miss any audio during your ceremony. Over the years, we’ve added a new microphone or recorder every time we see a potential weak spot.

If you’re curious, here’s all of the audio recording we set up:

Lavalier on one partner
Lavalier on the officiant
Recorder connected to the speakers
Recorder pointing at the speakers
Recorder near the front of the room
Recorder near any readers
3 microphones on 3 cameras

After the Wedding

How do you back up our footage?

The short answer is that we always have at least 2 copies of your footage, if not 3.

Long technical answer? Our cameras record to 2 memory cards at once. When we leave your wedding, 1 card stays in each camera and 1 goes in a rugged case separate from our cameras. Then we copy your footage to a RAID array and an external drive that lives offsite (thanks, mom!) before wiping the cards. Finally, our RAID backs up to the cloud (Backblaze, to be specific).

To this day, we haven’t lost one single file from all of our 150+ weddings.

Do you offer raw footage?

As a matter of principle, no. When you hire us, you get the full package from prep to wedding day to delivery. We’re very passionate about every step of the process and to deliver raw footage would degrade our service.

However, if there is certain footage you want to make sure is in your film or documentary, just let us know and we’ll make it happen!